FAQs

If you require to update your Direct Debit details, please contact The Healthy Pet Club support team on 01379 671800 or by email at hpc@cvsvets.com, and a member of the team will be able to arrange this for you.

If you’d like to amend your Direct Debit date, The Healthy Pet Club support team can also update which day of the month you would like your Direct Debit payment to leave your account. The available dates are the 1st, 8th, 15th, 22nd and 28th of the month.

The cost of each plan is calculated based on what your pet needs each year to keep them in tip-top condition, including their vaccinations, flea & worm treatment, and bi-annual health checks. As we provide preventative health care for hundreds of thousands of pets across the UK, we’re able to obtain discounts on products and pass these savings on to you.

Your chosen participating veterinary practice will take an initial card payment on the day you join and your first Direct Debit will be taken on the same date the following month. If you’d rather pay annually, you can do this at your practice or by contacting The Healthy Pet Club Support Team on 01379 671800.

If you have missed a Direct Debit, the payment will be re-attempted after 14 days of the failed attempt. After two failed attempted payment collections, your plan will be cancelled.

If your membership has been cancelled due to failed payments, please contact the Support Team on 01379 671800.

This is so you can enjoy the benefits and savings your plan has to offer you and your pet as soon as you join.

Yes, we offer a Multi Pet Discount of £1 per additional pet signed up to the scheme. This is automatically in place from signing up additional pets.

Your Direct Debit is administered by CVS UK Ltd.

We’re sorry that you are thinking about cancelling your Healthy Pet Club membership. We know you joined The Healthy Pet Club to provide the best care for your pet, whilst saving money and spreading the costs of routine preventative health care.

You can cancel at any time, but if you decide to cancel part-way through a plan year, we’ll calculate what you’ve already paid and the cost of the treatments you’ve received so far. If you have used more benefits than the cost of your membership so far, you’ll need to pay the difference or settle the cost of the remainder of your plan year.

If you’d like to go ahead with cancellation, please contact the veterinary practice where your plan is held or contact The Healthy Pet Club Support Team by email on hpc@cvsvets.com.

If you have queries about your Healthy Pet Club plan, or if you'd like to make a complaint, contact the vet practice your plan is with. If your complaint relates to the Direct Debit on your plan, please contact hpc@cvsvets.com.

If you have missed a Direct Debit, the payment will be re-attempted after 14 days of the failed attempt. After two failed re-attempted payments, your plan will be cancelled.

If your membership has been cancelled due to failed payments, please contact your veterinary practice directly.

If you would like to reinstate an existing membership that has been cancelled, please contact the support team on 01379 671800.

Please note, if you have missed any Direct Debit payments, you will need to make payment for these upon reinstating your plan.